How CIK GALA LTD uses cookies

What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used to enable websites to function, to make them work more efficiently, and to provide information to website owners.

Cookies can be set directly by the website you are visiting (known as first-party cookies) or by third parties, such as analytics or embedded service providers (known as third-party cookies). Cookies may remain on your device only for the duration of your browsing session (session cookies) or for a longer period (persistent cookies).

On our Site, we distinguish between:

• Essential cookies – Required for the Site to function securely and correctly, for example to remember your cookie choices and to enable basic navigation.
• Non-essential cookies – Helpful but not strictly necessary cookies, such as analytics and performance cookies that help us understand how the Site is used, or functionality cookies that remember your preferences.

Non-essential cookies are used only where permitted by applicable law and, where required, will be deployed based on your consent or preferences.

How We Use Cookies

We use cookies on the CIK GALA LTD Site to support our operations as a UK-based retailer specialising in non-store sales and to provide a modern, secure, and reliable browsing experience. Specifically, we use cookies to:

• Enable core site functionality – For example, to load pages correctly, maintain secure sessions, and display navigation and interactive elements such as forms.
• Improve performance and reliability – To monitor technical performance, diagnose issues, and ensure the Site remains responsive across devices and connection types.
• Understand usage and engagement – To obtain aggregated insights into how visitors use our Site, such as which pages are visited, which calls to action are used, and which devices and browsers are most common.
• Remember your choices – To apply your cookie preferences, language choices, or other settings that enhance your experience during future visits.
• Support communications – Where relevant, to help us understand how visitors reach key pages such as Contact Us, Services, or Ordering, so that we can keep content clear and accessible.

We do not use cookies to make automated decisions that produce legal or similarly significant effects for you. Any profiling or analytics we perform is carried out on an aggregated or pseudonymised basis and is designed to improve our Site and services.

Types of Cookies We Use

The cookies used on our Site generally fall into the following categories:

Specific cookies, their providers, and lifetimes may change over time as we enhance our Site. Where required, further details are provided in our cookie banner or consent management tool.

Managing Your Cookie Preferences

You have several options for controlling how cookies are used on our Site:

• Site-level consent tools – Where available, you can manage your cookie preferences at any time using our on-site cookie banner or settings panel. These tools allow you to accept or reject non-essential cookies while keeping strictly necessary cookies active.
• Browser settings – Most web browsers allow you to view, delete, or block cookies and to set rules for certain sites. You can typically find these controls in your browser's privacy or security settings.
• Opt-out mechanisms – Some third-party analytics providers offer their own opt-out mechanisms, which can be used in addition to, or instead of, browser-level controls.

If you choose to block or delete certain cookies, you may still browse the Site, but some features and sections — for example, interactive forms on Contact Us or preference-based features across About and Services — may not function as intended.

For more detailed guidance on controlling cookies, please consult your browser's help documentation. The settings names and steps differ between providers and versions.

Third-Party Cookies

In addition to cookies set directly by CIK GALA LTD, certain third parties may set cookies on your device when you visit our Site. These third-party cookies may be used for analytics, performance monitoring, or to support embedded content and tools.

Examples of situations where third-party cookies may be used include:

• Analytics services that help us understand how visitors interact with key pages, such as Ordering or Delivery.
• Embedded tools or integrations that improve the accessibility, speed, or security of the Site.
• Technologies that support our corporate communications, such as tracking aggregate engagement with news or case study content.

Third-party providers may use the information collected through their cookies for their own purposes, in accordance with their respective privacy and cookie policies. We encourage you to review the policies of any third-party services you interact with through our Site.

Where required by law, non-essential third-party cookies are placed only with your consent, which you can manage through our consent tools or your browser settings.

Cookies & Personal Data

Some cookies may collect or enable the collection of data that could be considered personal data under applicable data protection laws, such as IP addresses, device identifiers, or unique cookie IDs. We treat such information as personal data when it can be used to identify you, either directly or indirectly.

Where cookies involve the processing of personal data, we rely on appropriate legal bases, which may include:

• Legitimate interests – For strictly necessary cookies that enable secure, reliable operation of the Site.
• Consent – For non-essential cookies, including most analytics, functionality, and targeting cookies, where required by law.

We implement technical and organisational measures designed to protect personal data obtained through cookies against unauthorised access, loss, misuse, or disclosure. Cookie-derived personal data is retained only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.

For more detailed information about how we handle personal data, your rights as a data subject, and our contact details as a controller, please refer to our Privacy Policy.

Changes to Our Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, applicable law, or how we operate our Site and services. When we make material changes, we will take appropriate steps to inform you, which may include:

• Updating the effective date at the top of this page.
• Providing a notice on the Site, such as a banner or prominent message.
• Re-presenting cookie choices or obtaining consent where required by law.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies. Your continued use of the Site after any updates have been published will constitute your acknowledgement of the changes.

Contact & Support

If you have any questions, concerns, or requests regarding our use of cookies or this Cookie Policy, you can contact CIK GALA LTD using the details provided on our Contact Us page.

When contacting us, please provide enough information to help us identify you and the nature of your query, such as the device and browser you use, the relevant pages you visited, and any specific cookies or preferences you are enquiring about.

If you would like to exercise your data protection rights or understand more about how cookie-derived data is processed, please also consult our Privacy Policy and Terms and Conditions.