Terms and Conditions

1. Website Terms and Conditions – Overview

These Terms and Conditions (the “Terms”) set out the legal rules and guidelines that govern your access to and use of the website operated by CIK GALA LTD at https://cikgala.site/ (the “Website”), including any information, tools, features, and services made available through the Website (together, the “Online Services”).

The Website is designed to present the corporate identity, values, services, and achievements of CIK GALA LTD, a UK-based retailer specialising in non-store sales across online and direct distribution channels. It provides information regarding our products, categories, ordering and delivery processes, as well as corporate content such as news, case studies, and contact details for clients, partners, and stakeholders.

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, which work alongside our Privacy Policy and Cookie Policy. If you do not agree with these Terms, you must not access or use the Website or Online Services.

2. Acceptance of Terms

By accessing, browsing, or otherwise using the Website, you confirm that you:

• Accept and agree to comply with these Terms in full; and
• Are legally capable of entering into binding contracts under the laws of England and Wales, or do so with the consent and supervision of a parent or legal guardian where applicable.

Your continued use of the Website following any updates to these Terms (as described in Section 4) will constitute acceptance of the revised Terms. If you do not agree to any changes, you must stop using the Website immediately.

3. Company Information

The Website is owned and operated by CIK GALA LTD, a company established in the United Kingdom and specialising in non-store retail sales via online and direct distribution channels.

For the purposes of these Terms, references to “CIK GALA LTD”, “we”, “us”, or “our” refer to CIK GALA LTD. References to “you” or “your” refer to any user, visitor, customer, or other party accessing or using the Website.

If you require further information about these Terms, or wish to contact us regarding the Website or our Online Services, please use the details provided on our Contact Us page.

4. Modification of Terms

CIK GALA LTD reserves the right to modify, update, or replace these Terms at any time to reflect changes in our practices, legal or regulatory requirements, or enhancements to the Website or Online Services.

Any changes will be posted on this page with an updated “last updated” date. It is your responsibility to review these Terms periodically to stay informed of any updates. Material changes may, where appropriate, be highlighted on the Website or communicated through other reasonable channels.

Your continued access to or use of the Website after any such changes have been posted will signify your acceptance of the revised Terms.

5. Use of Website

You agree to use the Website and Online Services only for lawful purposes and in a manner consistent with these Terms and all applicable laws and regulations in the United Kingdom and any other jurisdiction from which you access the Website.

In particular, you must not:

• Use the Website in any way that is unlawful, fraudulent, misleading, or harmful, or that has any unlawful or fraudulent purpose or effect;
• Interfere with, disrupt, or attempt to gain unauthorised access to any part of the Website, the server on which it is stored, or any network, server, computer, or database connected to the Website;
• Introduce or transmit any viruses, malware, spyware, or other harmful code;
• Use automated systems or software (including bots, crawlers, or scrapers) to extract data from the Website for commercial or unauthorised purposes;
• Attempt to circumvent any security, authentication, or technical protective measures used on the Website; or
• Use the Website in any manner that could damage, disable, overburden, or impair the proper functioning or performance of the Website or Online Services.

We may, at our sole discretion and without prior notice, restrict, suspend, or terminate your access to the Website if we reasonably believe you have breached these Terms or engaged in any misuse of the Website or Online Services.

6. Intellectual Property

All content made available on or through the Website is protected by intellectual property rights, including copyright, trade mark, and design rights. This includes, without limitation, all text, copy, images, graphics, logos, icons, product and packaging imagery, audio and video material, page layouts, software, and underlying code (collectively, the “Content”).

Unless expressly stated otherwise, all intellectual property rights in the Content are owned by or licensed to CIK GALA LTD. All such rights are reserved.

Subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the Website and Content for your personal or internal business use only.

You must not, without our prior written consent or unless expressly permitted by applicable law:

• Copy, reproduce, modify, adapt, translate, publish, distribute, transmit, display, sell, license, or otherwise exploit any part of the Website or Content;
• Use any trade marks, trade names, or logos of CIK GALA LTD in any manner that is likely to cause confusion or imply endorsement where none exists; or
• Create derivative works based on the Website or Content.

Nothing in these Terms grants you any ownership rights in or to the Website or Content.

7. Product Information and Availability

The Website provides information about CIK GALA LTD’s product offerings, categories, and related services, including descriptions, imagery, specifications, and indicative availability across the United Kingdom.

While we aim to ensure that all product information displayed on the Website is accurate, up to date, and presented in a clear and transparent manner, the information is provided for general guidance only and may be subject to change without notice.

In particular, you acknowledge and agree that:

• Product listings, descriptions, specifications, and imagery are illustrative and do not constitute a binding offer;
• Product availability may vary by time, location, and distribution channel, and certain items may be limited in quantity or withdrawn from sale at our discretion;
• Pricing, promotional information, and any indicative delivery timeframes may be updated or corrected before or after an order is placed, in line with applicable consumer protection laws; and
• We do not guarantee that the colours, packaging, or presentation of products shown on the Website will exactly match the products supplied, due to differences in display technology, manufacturing batches, and other factors.

For specific information relating to current product availability, categories, or tailored commercial proposals, you should contact us using the details on the Contact Us page or follow any ordering instructions outlined on the Products, Categories, and Ordering pages.

8. Ordering Process and Payment

Where the Website enables you to submit enquiries, place orders, or request quotations for products or services offered by CIK GALA LTD, the specific steps, requirements, and terms applicable to such orders will be outlined on the relevant ordering interfaces and supporting pages, including the Ordering and Services pages.

By submitting an order or enquiry through the Website, you confirm that:

• All information you provide is accurate, complete, and not misleading;
• You are authorised to use the payment method provided (where applicable); and
• You understand that your order constitutes an offer to purchase, which may be accepted or declined by CIK GALA LTD in accordance with our applicable sales processes and legal obligations.

Any prices, taxes, delivery charges, discounts, and payment terms will be communicated to you during the ordering process, in accordance with applicable UK consumer and commercial laws. Payment processing may be facilitated by third-party payment service providers acting on our behalf, and may be subject to their own terms and conditions.

We reserve the right to refuse or cancel any order where we reasonably believe there has been an error, fraud, misuse of the Website, or non-compliance with these Terms or applicable law. Where payment has already been taken for a cancelled order, a refund will be processed in line with the relevant payment and refund policies communicated at the point of sale.

9. Delivery and Returns

CIK GALA LTD aims to provide transparent, reliable, and efficient delivery services across the United Kingdom. Specific delivery options, estimated timeframes, and any applicable charges will be communicated to you as part of the ordering process and further explained on the Delivery page.

While we use reasonable efforts to meet any indicated delivery dates or timeframes, such dates are estimates only and may be affected by factors outside our reasonable control, including carrier capacity, geographic location, and external events. We will, where appropriate and practicable, inform you of any material delays and offer suitable alternatives or remedies in line with applicable consumer laws.

Our policies regarding returns, exchanges, or refunds will be communicated to you as part of the relevant sales documentation and may differ depending on the nature of the products, the channel through which the order was placed, and your status as a consumer or business customer. Any such policies will comply with applicable UK law, including consumer rights and statutory warranties where relevant.

For detailed information regarding delivery options, status updates, or how to initiate a return or complaint, please refer to the Delivery page or contact us via the Contact Us page.

10. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any statutory rights that may not be disclaimed.

To the fullest extent permitted by law, the Website and Online Services are provided on an “as is” and “as available” basis, without any representations, warranties, or guarantees of any kind, whether express or implied, including, without limitation, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or availability.

Subject to the preceding paragraph, CIK GALA LTD will not be liable for any:

• Losses that were not reasonably foreseeable to both you and us at the time you first used the Website;
• Loss of profits, revenue, business, contracts, goodwill, opportunity, or anticipated savings;
• Loss or corruption of data, or loss of use of hardware, software, or digital content; or
• Indirect, consequential, or special losses or damages of any kind arising out of or in connection with your use of (or inability to use) the Website or Online Services.

Where you are using this Website as a business user, our total aggregate liability to you arising out of or in connection with these Terms, the Website, or the Online Services (whether in contract, tort, including negligence, breach of statutory duty, or otherwise) will, to the extent permitted by law, be limited to the greater of (a) the total amount paid by you to us for the relevant products or services giving rise to the claim, or (b) a reasonable amount proportionate to the nature of the loss.

11. External Links and Third Parties

The Website may contain links to third-party websites, platforms, or resources that are operated by entities other than CIK GALA LTD. These links are provided for your convenience, to highlight partner services, industry information, or additional resources relevant to our products and online retail activities.

We have no control over, and are not responsible for, the content, accuracy, security, or practices of any third-party websites or resources. The inclusion of any link does not imply endorsement, affiliation, or recommendation by CIK GALA LTD unless expressly stated.

Your use of third-party websites or services will be governed by their own terms and conditions, privacy policies, and cookie practices. You should review those documents carefully before using any such third-party sites or sharing personal information with them.